Membership Billing Terms

Who you are contracting with

Membership is provided by Mooselen. Billing questions: hello@mooselen.com. Privacy: privacy@mooselen.com.

What Membership includes

Mooselen Professional is a paid individual membership. It provides access to member content, including the full Analysis archive, complete Mooselen Index detail, the monthly Barometer reading, saved articles, and watchlists, for as long as the membership is active.

Mooselen Teams includes Professional access for named seats, centralized billing, shared watchlists, and organization admin controls. Self-serve Checkout currently includes five named seats at the package price shown before payment; additional seats are arranged by email. The free Wire remains free and does not require Membership.

Price and billing cycle

New paid Memberships include a 14-day free trial when you are eligible. A verified Mooselen account and a valid payment method are required. Stripe Checkout shows $0 due today; the trial end date and first-charge date are shown on the Membership page and at checkout. If you cancel before the first charge, you are not billed. After the trial, Membership is billed in advance for each period at the rate shown at checkout. Current published rates after trial: Professional $19/month or $190/year; Teams $1,200/year for five named seats (additional seats by email to hello@mooselen.com). Repeat free trials are not offered.

Automatic renewal

Membership renews automatically at the end of each billing period at the then current price, using the payment method on file, until you cancel. By subscribing, you authorize Mooselen, through its payment-processing provider, to charge that payment method for each renewal. We will send a receipt after each successful charge. If the price is due to change, we will tell you before the renewal it applies to.

How to cancel

You can cancel at any time from Account → Billing, or by writing to hello@mooselen.com. Cancellation stops the next renewal. Your access continues until the end of the period you have already paid for, then ends. Canceling does not delete your account: you keep a free Wire subscription unless you ask us to remove you entirely.

Refunds

Membership fees are generally non-refundable, including for partial periods, because access is available immediately and throughout the period. If you believe you were charged in error, or a charge does not match what was shown at checkout, write to hello@mooselen.com within thirty days of the charge and we will review it and correct genuine errors. Where a refund is required by the law that applies to you, we honor it.

Failed payments

If a renewal payment fails, our payment-processing provider may retry it and we may email you to update your payment method. If payment cannot be collected, member access follows the access policy configured for past-due subscriptions (access is not granted on past_due by default).

Price changes

We may change Membership pricing. Any change applies only to renewals after we have given you notice, and never to a period you have already paid for. If you do not accept a new price, you can cancel before it takes effect.

Teams seats

Teams is billed annually. Self-serve Checkout includes five named seats at the package price shown before payment. Additional seats, or custom enterprise terms, are handled by writing to hello@mooselen.com.

Taxes

Displayed prices are as shown at checkout. Applicable taxes may be added by our payment-processing provider based on your location and our tax settings.

Changes to these terms

We may update these Billing Terms. Material changes will be noted on this page and, for members, sent by email before they take effect for your next renewal. Continued Membership after a change constitutes acceptance.